Online Reservations Trauma

I’m about to make hotel reservations in Israel for my family and I’m a bit apprehensive. This is all because of the mishap that happened in Amsterdam last year. We booked four hotel rooms for all of us online and when we got there, chaos began. They didn’t have any records of our booking, whatsoever. It took the hell to break loose before things got resolved. Bottom line is, we got our money back. Anyway, I just hope it doesn’t happen in Israel. Seriously, if hotels are going to have a book online feature on their website, they should be able to actually deliver the service.